Corporate Citizenship




Citi Hong Kong Arts & Crafts Mask-Making at Rehabilitation Centre — over 400 Citi employees, friends, family, and clients joined on Global Community Day 2009

Valuing Our People

We value the people who work for us. We provide a safe and stimulating workplace while offering our employees opportunities to learn and improve their personal and professional skills. We know a diverse workforce that reflects our global client base will contribute to our success.

Citizenship Report
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At Citi, we strive to shape a company that is a picture of society - where diversity is valued and represented at all levels of our company and where all of our employees believe they have the opportunity to reach their full potential. -Anna Duarte McCarthy, Chief Diversity Officer. Citi Employees Around the World. 104,096 - North America, 72,399 - Latin America, 36,863 - Europe, Middle East, Africa, 51,995 Asia Pacific. 259,988 hours of volunteering in 2009. 54 employee networks supporting our diverse employees. 64% of staff said they were satisfied in our 2009 staff survey. Citi does business in more than 140 countries. 21 hours of training per employee on average in 2009.

Diversity

Citi values a work environment where diversity is embraced, where people are promoted on their merits, and where colleagues treat each other with mutual respect and dignity. Around the world we are committed to being a company where the best people want to work, where opportunities to develop are widely available, and where employees are encouraged to fulfill their professional and personal goals.

Our diversity strategy focuses on four areas – management accountability, attracting talent, workforce development and work environment.

We develop diversity plans across our businesses, and our board of directors reviews progress against these plans annually. The Human Resources Diversity Operating Committee, composed of senior diversity and Human Resources leaders from core businesses and regions, implements the strategy and aligns policy and practices. Diversity Councils for the products, functions and regions are an important vehicle for driving diversity objectives.

To learn more about Diversity at Citi, download our Global Diversity Annual Report 2009 here.

Volunteering

Volunteering to help communities where Citi has a presence is an important part of our commitment to Citizenship. We know that helping employees work together to make a difference in their communities builds stronger teams and fosters company loyalty. We offer traditional and skill-based volunteer activities that tap into the passion, enthusiasm for service and professional expertise and talents of our employees. These help us deliver service through existing relationships with nonprofits and NGOs that are supported by the Citi Foundation.

For more information on volunteering, click here.

Training

Training is an investment in our company's future. We design programs to meet the specific needs of each business unit, and offer training in classrooms and online. Employees can participate in leadership, management and professional development programs that give them the skills they need to succeed in their roles, grow with the company and reach their potential as leaders.

For performance data, click here.

Listening to Our Employees

Employee feedback is important. We gather opinions in many ways, including periodic "pulse surveys" and our annual employee opinion survey, the Voice of the Employee (VOE). Managers use the feedback to improve our performance and strengthen our culture, ensuring we do the very best for our clients and each other.

Listening to our Employees