Corporate Citizenship

Community Development at Citi

Citi maintains dedicated business units to invest in and support communities. In the U.S., Citi Community Development works in partnership with Citi Microfinance, Citi Community Capital, Citi Foundation, Citi's retail businesses and many national and local community nonprofit partners to coordinate delivery of innovative products and services; targeted programs; and philanthropic funding. These collaborative efforts support neighborhood revitalization, small business success, asset building and college access and success. Embedded across the U.S., the Community Development group also works with Citi's businesses to provide assistance to distressed borrowers.

Learn more about Community Development at Citi here.

Preserving Homeownership

Citi is committed to keeping individuals and families in their homes. The Citi Office of Homeownership Preservation (OHP) works with CitiMortgage to promote and preserve affordable homeownership in the U.S. In addition to providing sustainable, affordable mortgage loans, we work with Citi's loss mitigation units to alleviate the effects of the mortgage crisis on U.S. homeowners. The OHP works closely with other community and nonprofit organizations in assisting Citi borrowers in distress to find appropriate long-term solutions.

Affordable Mortgages

CitiMortgage (CMI) closed $334.8 billion in affordable mortgages at the end of 2010, over $134 billion in excess of its goal for the three-year period from 2007.

Citi has designed a variety of outreach programs and services that help borrowers at risk obtain guidance and assistance before they become delinquent. We provide modifications, work-out arrangements and offer the services of our expert staff to borrowers and nonprofit counseling organizations.

Citi has consistently been ranked as a top performer with respect to its Home Affordable Modification (HAM) program implementation, process execution, and efficacy of modification as measured by success rates in public Treasury reports.

Supporting Credit Card Holders

Citi has instituted a variety of long-term and short-term modification programs to assist card holders with financial difficulties. These programs include modifying the original loan terms, reducing interest rates, extending the remaining loan duration and/or waiving a portion of the remaining principal balance. As of December 31, 2010, Citi was assisting more than 1.5 million credit card holders to manage their card debt through a variety of such modification programs. We prefer to help people avoid delinquency and provide support, such as financial calculators and money management advice available on www.usecreditwisely.com.

Our Citi Forward® credit card rewards responsible cardholders by shifting to a lower interest rate if borrowers stay within credit and payment limits for three consecutive months.