Corporate Citizenship
Our Citizenship Approach
"At Citi we believe we have not only an opportunity but an obligation to make a positive contribution to the communities we serve. This is not a new thought, but something baked into the way we run the company. While our philanthropy makes a positive impact, we know that our business is where the real power to make the largest impact lies - focusing on areas where we can serve clients and produce results for our shareholders while at the same time helping to improve communities, people and the planet."
–Pamela Flaherty,
Director of Corporate Citizenship; President and CEO of the Citi Foundation
Management
The Public Affairs Committee of Citi's Board of Directors oversees our overall Citizenship priorities and performance. The businesses, supported by the Director of Corporate Citizenship, implement Citizenship policies and commitments through their daily work. Internal teams specializing in topics such as the environment, public policy, diversity, financial education, community relations and human rights support the businesses.
Citizenship Priorities
We align business objectives with stakeholder views, adjusting our priorities to meet shifts in opinion and changing economic conditions. Our priorities are to:
- Treat customers fairly and support them in times of financial difficulty
- Lead the industry in developing and implementing standards to manage the environmental and social risks of our investments
- Help address climate change, directing $50 billion over 10 years
- Provide access to financial services to those who would otherwise be excluded, through our microfinance business
- Improve financial capability by contributing $200 million over 10 years
In addition to these priorities, we aim to:
- Recruit and retain a diverse and engaged team of people around the world
- Reduce the environmental footprint of our operations
- Encourage suppliers to meet our sustainability guidelines
- Support our Citizenship priorities through community investment and the Citi Foundation
Measuring Citizenship Performance
We measure performance in each of our Citizenship priorities. We plan to consolidate these into key performance indicators (KPIs), and will share our progress in our next report. In 2009, Citi was included, for the eighth consecutive year, in the Dow Jones Sustainability Indexes (DJSI World and DJSI North America) and the FTSE4Good Index.
