Corporate Citizenship
Management Approach & Material Impacts
The Board of Directors’ Public Affairs Committee oversees our Citizenship priorities and performance. Our businesses implement Citi’s Citizenship commitments in their daily activities, with support from specialized teams for community development, human rights, diversity, the environment, financial education and government relations.
"At Citi we have a unique opportunity to make a positive impact in more than 1,000 communities we serve around the globe. Our commitment to Responsible Finance is embedded throughout the company. We put the strength of our business, products and people to work to help improve communities and the environment around the world."
— Pamela FlahertyDirector of Corporate Citizenship; President and CEO of the Citi Foundation
Measuring Performance
We measure our performance in each of our social and environmental priority areas and, as in previous years, continue to report data to provide comparisons and show trends over time. In 2010, we reviewed the way we report. Our analysis and stakeholder feedback showed that our current format is informative and helps stakeholders understand our performance.
Citizenship Priorities
Our priorities reflect the views of our stakeholders and the risks and opportunities of our business. We keep a constant watch on economic conditions and local and global concerns, largely by engaging with our stakeholders. At the same time, we maintain an unwavering commitment to these priorities:
- Treat customers fairly and support them in times of financial difficulty. This is embodied in our commitment to responsible finance.
- Provide access to financial services – and the necessary, related knowledge and support – for those who would otherwise be excluded from the economic mainstream. We are committed to financial inclusion.
- Lead the industry in developing and using standards to manage the environmental and social risks of our activities; and mitigate climate change – we are directing $50 billion over 10 years to renewable energy and energy efficiency projects.
- Provide opportunity for our global and diverse talent base to succeed.
In addition, we strive to recruit and retain diverse and engaged teams around the world. We support our Citizenship priorities with our products and services, through lending and investing, and through philanthropic investments by the Citi Foundation.
